FREQUENTLY ASKED QUESTIONS

answers to your burning questions

WHAT CAN I EXPECT WHEN I REQUEST A NEW APPOINTMENT?

We are looking forward to working with you to help you achieve your health goals. Once you request an appointment, we will contact you within 24 hours on weekdays. You will receive an email from our office staff with registration information and you will receive a link to complete a series of assessments to help us better place you with the most appropriate therapist. After you have completed the registration process with our office staff, you will have a time for 1st appointment and receive a link to the therapy portal.

I DON’T HAVE MY INSURANCE CARD WITH ME, CAN I STILL RECEIVE TREATMENT?

We must verify your active insurance coverage before your first session.

HOW MUCH WILL MY COPAYMENT BE?

You will receive an estimate and explanation of your insurance co-pay, co-insurance and other fees before services begin. We usually send these on Wed of each week.

WHAT SHOULD I DO IF I NEED TO RESCHEDULE MY APPOINTMENT?

We are busy serving clients therefore it is not likely you can reach us in real time. If you need to change the time of your scheduled appointment you have a few options: 

  • email us with 24 hours notice office@mosaic-clinic.com

  • Call us with 12 hours notice (833)260-9811

  • log into your TherapyPortal and change your appointment time  (instant)

HOW DO I PAY MY CO-PAY?

Please clinic on this form to use your HSA card 

You can also send payment via Zelle to the following phone # 312-799-9351 

We do not accept other forms of payment for co-pays