Privacy Policy
Mosaic Clinic values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide while using our virtual counseling services.
1. Information We Collect
We collect two types of information:
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Personal Information: This may include your name, contact details, date of birth, health information, and any other information you voluntarily provide during your counseling sessions or through our website.
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Non-Personal Information: We may also collect non-identifiable information such as IP addresses, browser types, and usage data to improve our website's functionality and user experience.
2. How We Use Your Information
We use the information we collect to:
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Provide counseling services tailored to your needs
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Communicate with you regarding appointments, service updates, or follow-ups
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Improve our services and website functionality
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Comply with legal obligations and ensure the security of our systems
3. Confidentiality and Data Protection
We are committed to maintaining the confidentiality of your personal information. All data shared during counseling sessions are protected by strict confidentiality agreements and will not be disclosed to third parties unless:
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Required by law (e.g., court orders or subpoenas)
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You provide explicit consent
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We believe in good faith that such disclosure is necessary to protect your safety or the safety of others
4. Data Security
We take appropriate security measures, including encryption and secure storage methods, to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to safeguard your data, no system is completely secure. We cannot guarantee absolute security.
5. Your Rights
You have the right to:
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Access your personal information and request corrections
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Withdraw consent for us to use your information
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Request deletion of your personal data, subject to certain legal or therapeutic constraints
6. Third-Party Services
We may use third-party platforms to facilitate our virtual counseling services. These platforms are vetted for compliance with privacy and data protection standards. However, we are not responsible for the privacy practices of third-party services.
7. Cookies
Our website may use cookies to improve user experience and gather statistical information. You can disable cookies through your browser settings, though this may limit your ability to use certain features of our website.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Mosaic Clinic