Terms and Conditions
Welcome to Mosaic Clinic. By accessing or using our website and virtual counseling services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using Mosaic Clinic’s services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Services Provided
Mosaic Clinic offers virtual counseling services to clients seeking mental health support. These services are provided by licensed counselors and therapists. While we strive to provide the best care possible, our services are not a substitute for emergency medical attention or in-person therapy.
3. Elegibilidad
Our services are intended for individuals over the age of 18. By using our services, you confirm that you are at least 18 years old. If you are under 18, you may use our services only with the involvement of a parent or guardian.
4. User Responsibilities
You agree to:
-
Provide accurate and complete information during registration and sessions
-
Use our services for lawful purposes only
-
Refrain from sharing any harmful, offensive, or inappropriate content during counseling sessions
-
Comply with all applicable local, state, and national laws
5. Confidentiality and Privacy
Your privacy is important to us. Information disclosed during counseling sessions is confidential and protected according to our Privacy Policy. However, there may be instances where we are legally obligated to disclose information, such as in cases of threats to your safety or the safety of others, or as required by law.
​6. Exención de responsabilidad
Mosaic Clinic provides counseling services with the utmost care, but we make no guarantees regarding the effectiveness or outcome of the services provided. We do not assume liability for any damages, losses, or negative outcomes related to your use of our services, including:
-
Mental health outcomes
-
Data breaches or unauthorized access (despite our security measures)
-
Misinterpretation of information shared during sessions
7. Payment and Fees
By scheduling a session with Mosaic Clinic, you agree to pay the fees associated with the services provided. Payment details and rates are disclosed prior to booking. We reserve the right to modify our fees at any time, but any changes will be communicated to you before your next session.
8. Cancellation and Refund Policy
-
Cancellation: Appointments must be canceled at least 24 hours in advance to avoid cancellation fees.
-
Refunds: Refunds for services are provided at Mosaic Clinic’s discretion, and only in cases where services have not been delivered or there has been an error on our part.
9. Use of Third-Party Platforms
​Mosaic Clinic puede utilizar plataformas de terceros (como herramientas de videoconferencia) para brindar servicios virtuales. Si bien nos esforzamos por elegir plataformas seguras, no somos responsables de ningún problema o filtración de datos que pueda ocurrir en estas plataformas de terceros.
10. Intellectual Property
All content on the Mosaic Clinic website, including text, graphics, logos, and images, is the intellectual property of Mosaic Clinic and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or exploit this content without express written consent.
11. Modification of Terms
Mosaic Clinic reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.
12. Termination
We reserve the right to suspend or terminate your access to our services at any time, without notice, if you violate these terms or engage in harmful behavior.
13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Mosaic Clinic